We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mcgonz02@gmail.com. Please note that returns will need to be sent to the same address in the box.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mcgonz02@gmail.com. Please note that returns will need to be sent to the same address on the box.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mcgonz02@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mcgonz02@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mcgonz02@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mcgonz02@gmail.com.
Return Policy
We want you to be completely satisfied with your purchase from our store. If you’re not, we’re here to help. Please review our return policy below:
30-Day Hassle-Free Returns
- If you’re not happy with your order, you have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.
- Contact our customer support team to request a return authorization.
How to Initiate a Return:
- Contact Us: Reach out to our friendly customer support team via email or phone. Provide your order number and a brief description of the reason for the return.
- Return Authorization: Once approved, we’ll provide you with a return authorization number (RMA). Please include this RMA number with your returned item.
- Pack and Ship: Safely pack the item in its original packaging and ship it back to us. You are responsible for return shipping costs.
- Refund or Exchange: Upon receiving the returned item, we’ll inspect it. If everything checks out, we’ll process your refund or exchange promptly.
Exceptions:
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
- Final sale items are non-returnable.
Refunds:
- We’ll issue a refund to your original payment method within 5 business days of receiving the returned item.
- Shipping fees are non-refundable.
Contact Us:
If you have any questions or need assistance, please don’t hesitate to contact our customer support team. We’re here to make your shopping experience exceptional!
Thank you for choosing our store. We appreciate your business! 🛍️✨